AGB Lifesaver Medical Alarms

Medical Alert Systems and Service that Seniors and Caring Families Can Trust

Frequently Asked Questions

Q. Do I need medical alarm service?

A. The following risk factors indicate that you will benefit by having a Medical Alarm Service:.

  • Lives alone or is left alone for extended periods of time
  • Over the age of 65
  • A history of falls, or at risk of falling, or use mobility assisted devices such as canes, walkers, wheelchairs, stairlifts.
  • Sensory loss(hearing or vision) or cognitive deficits
  • Chronic medical issues such as arthritis, chronic obstructive pulmonary disease, heart disease, stroke, diabetes, osteoporosis, or depression or anxiety related to living alone or managing daily chores.
  • Preference to live independently at home with security and safety
  • Desire to provide loved ones with the peace of mind that comes from having medical alarm service.Top

Q. What is medical alarm service?

A. Medical Alarm Systems are also known as Personal Emergency Response Systems. There are three components to Medical Alarm Service which are

  • Base Unit
  • Personal Help Button
  • and a Monitoring Center. Top

Q. What are the benefits of Medical Alarm Service?

A. There are many benefits that Medical Alarm Service provides to you and your family such as:

  • An added level of confidence, security and safety.
  • Ease of use. A simple button provides access to help 24 hours a day every day of the year, even if you cannot speak.
  • In the event of an actual emergency, trained Personal Care Attendants will be able to contact and dispatch responders to your home, including Emergency Services if required.
  • AGB Lifesaver Medical Alarms provides affordable service with a full 30 day satisfaction guarantee.Top

Q. Do you require long-term contracts for your service?

A. No! AGB Lifesaver Medical Alarms service is provided on a month to month basis. Top

Q. Do I have to purchase the equipment that is needed for this service?

A. No! As part of the service, AGB Lifesaver Medical Alarms provides the Medical Alarm System as part of the service for as long as you are a customer. A $100.00 refundable deposit is required for self installed/online orders. Deposit is refunded when equipment is returned. Top

Q. How long does it take to have the system installed?

A. Generally, no longer than 30 minutes. Top

Q. What happens if I press my button and the Personal Care Attendant at the Monitoring Center cannot hear me or I cannot talk?

A. The Personal Care Attendant at the Monitoring Center will then try to contact you by telephone. If there is still no response, the Personal Care Attendant will then contact a responder to visit you to determine the reason for the activation of the help button. If you have friends or relatives listed as responders and they do not answer our phone call or cannot respond we will dispatch EMS. Top

Q. Who will install the Medical Alarm System?

A. A trained professional will visit your home, install the unit and complete a subscription form that provides your vital information so that the Monitoring Center can respond appropriately to your needs, if and when you press your Personal Help Button. For orders outside of our service area we ask that a physically fit friend or neighbor install the Alarm System and help us collect the needed subscriber information and then test the system after installation. Top

Q. What is your service area?

A. AGB Lifesaver Medical Alarms provides service to the continental United States. Our in home installation area is in most of Massachusetts, Southern New Hampshire and Southern Maine. Top

Q. Is the Monitoring Center always “open?”

A. Yes! The Monitoring Center and Personal Care Attendants are on staff and available to meet your needs 24 hours a day, 7 days a week, every single day of the year. Top

Q. What is the range of the Personal Care Button?

A. 250 feet in all directions from the base unit? Top

Q. In the event of a power failure will the Medical Alarm unit work?

A. Yes! There is a back up battery in the Base Unit, which will work for 12-24 hours in the event of a power failure. Top

Q. Will I be charged extra, if I accidentally activate my Personal Help Button or Need Help Often?

A. No! Subscribers who accidentally press there Personal Help Button, or Test their system often or just need help on a regular basis will not incur additional charges by our company. Top

Q. If and when service is terminated, what happens with the unit and personal help button?

A. The Medical Alarm and the Personal Help button must be picked up by AGB Lifesaver Medical Alarms or returned by mail. Top

Q. Is the Personal Help Button waterproof?

A. Yes! The Personal Help Button is completely waterproof. Top

Q. If we are not in your service installation area, how can we order and use your service?

A. We will mail you the equipment and a friend or family member will be guided through the installation process. The process typically will take no more than 15-30 minutes to complete. Top

Q. Can I order this service for a friend or relative and pay for the service myself?

A. Yes! Many adult children purchase medical alarm service for their parents. Ask about our gift certificate program and give the gift of independence. Top

Q. How long will the battery in my Personal Help Button work?

A. The battery in the Personal Help button is a long life Lithium battery and is designed to work for as many as 50,000 activations or 10 years.
However, it is imperative that you test your personal help button on a monthly basis to make sure that it is in working order. Top

Q. Is there a “HELP BUTTON” on the base unit?

A. Yes! There is a button on the Base Unit that is Red in color and stay’s lit that has the word EMERGENCY on the button. You may also press that button at any time if you need help. Top

Q. If I move, can I take the unit with me for use in my new home, second home or vacation residence?

A. Yes! Simply notify us prior to your move and we will help make the necessary arrangements. You may also order a second Alarm System for a second home, if that is more convenient. Top

Q. How often should I test my Medical Alarm System?

A. We ask that you test the system to make sure it is in proper working order at least once per month. Simply press your help button to test the medical alarm system. Top

Q. What if for any reason my Medical Alarm System does not work?

A. Simply call us and we will help you determine the cause of the problem over the phone. If we are unable to resolve the issue over the phone, the Base Unit and, or Personal Help Button will be replaced free of charge. Top

Q. What happens if I lose my Personal Help Button?

A. Simply contact us by phone and we will either deliver a new one in person or mail you a new one for $45.00. Top

Q. What happens if I need help and the front door is locked and I cannot open the door?

A. We recommend that you purchase an easy to use Lock Box. We can provide you with a safe and secure lock box that you can safely store
you house key in for $49.00 (over door knob model) or $55.00 (pushbutton model that mounts on door or wall). Top

Q. What languages do you provide service for?

A. The primary language of our home office is English, however, the Monitoring Center provides staff that speaks Spanish and our Monitoring Center utilizes a translation service that will translate most languages, so we are able to provide effective service for most languages. Top

Q. Is the Medical Alarm manufactured in the United States, and is your monitoring based in the United States?

A. Yes! Our Medical Alarm is manufactured in the United States, and our monitoring center and staff are based in the United States. Top

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